Explore solutions built for your industry

Our customer-proven solutions monitor medications and food inventories for some of the most recognizable names in the industries of healthcare, food service, and transportation, and logistics. See how our solutions adapt to your industry needs.

SEE SOLUTIONS

BY INDUSTRY

Healthcare

Explore solutions for pharmacies, and laboratories.

See solutions

Food Service

Explore solutions for restaurants, grocery, and hospitality.

See solutions

Transportation & Logistics

Explore solutions for meeting FSMA/CDC compliance.

See solutions

System Overview

Share SmartSense Solutions with your team.

DOWNLOAD BROCHURE

LEARN

ROI Calculators

See how much time and money you can save with SmartSense.

Calculate ROI

Datasheets

Review technical specifications for our solutions.

See datasheets

Resource Center

Work smarter. Explore our videos, webinars, and customer stories.

See resources

Questions? Contact us.

Call +1 (866) 806-2653 to speak with our experts or get started with a demo.

CONTACT US

About Us

SmartSense was created to use the power of the Internet of Things (IoT) to help our customers protect the assets most critical to the success of their business.

See our story

Careers

Create the future of IoT by joining our team.

See job openings

CONNECT. PROTECT. RESULTS.

June 24, 2021

Helping Customers Meet Business Needs: The Cornerstone of SmartSense Innovation

Written by Steve Habermas

Before I started my career as an engineering and product executive in the software industry, I spent several years as a Division Officer in the United States Navy. During my service, I was responsible for the daily operation of the USS Nebraska, a nuclear ballistic missile submarine.

My tour of duty was an amazing experience. I learned not only how to lead people on difficult missions—in this case, 165 sailors—but also how to manage a complex $1.8 billion fully self-contained environment.

Deploying a submarine is a lesson in asset optimization. As soon as you are deep below the surface of the ocean, you can depend only on the people and technology onboard—nothing more, nothing less. When problems arise, you need to leverage what you have and solve the problem!

 

Engineering products solving real-world business problems

My years in the navy were highly influential on the philosophy of innovation I’ve developed regarding engineering and product management in the IoT industry. In our age of digital transformation, miniaturization, and ever-improving cellular networks, it's tempting to get caught up in the hype of new technologies that may or may not solve problems.

But at SmartSense, the industries and customers we serve have pressing business problems that need answers right now—not sometime in the future. As CTO, my philosophy of technological innovation is guided by our mission to provide reliable and impactful insights and pragmatic solutions for our customers’ real-world challenges, including:

    • Safety of customers and the quality and efficacy of products
    • Risks of non-compliance, loss of product, and brand reputation damage
    • Need for complete, accurate, timely, and transparent records
    • Business inefficiencies caused by manual processes that bleed time and money

 

Innovation valuing simplicity and reliability

Our R&D mission is to leverage the technologies that best solve our customers' problems—plain and simple. These problems might be the ones they have right now, problems they anticipate based on business trends, or problems they don't even know they have because their operations are out of date and unable to keep up with the competition.


How do you package and present a very complex, highly technical process in a way that makes it easy to install, use, and rely on to ensure your operations are compliant, efficient, and safe?



Two important functional values that always drive our R&D are simplicity and reliability. Here's where product management and engineering expertise truly come together to solve the basic challenge of every technological solution:
How do you package and present a very complex, highly technical process in a way that makes it easy to install, use, and rely on to ensure your operations are compliant, efficient, and safe?

 

Making IoT solutions easy to deploy

One of the challenges that I enjoy is finding the best ways to make the installation and onboarding of our solution as fast and easy as possible for our customers. Unlike a purely Software as a Service (SaaS) company that only delivers applications over the Internet, SmartSense does that and much more, including installing data-collecting sensors and deploying gateways that connect these sensors to the internet and our applications. We don't have the luxury of just giving a customer login access to a cloud-based application that lets them "turn on and go."

NEXT App-Grocery

Our Install App is a great example of a technological innovation that simplifies a complex process. This mobile application can be used by our internal staff, third-party partners, and customers who perform their own installations.

Our R&D team set out to streamline and simplify the complex task of installing condition monitoring hardware and linking it to a customer’s account and assets. Using our Install App, customers can quickly set up and check the status of their assets, gateways, and sensors used to monitor the temperature and humidity in their particular environment.

 

A great innovation made even better

Just a few weeks ago, we announced the launch of our new B2 Sensor. It's another good example of how we’re always looking to make our current technology even more reliable. Our customers operate in dynamic and high-traffic environments, so they want assurance that their preferred monitoring solution works seamlessly without interrupting internal operations.  

B2 Sensor mounted in a grocery refrigeration caseOur earlier wireless B Sensor was in itself highly successful and packs many features into a small footprint. We wanted to make a new version that was even better. With the more powerful B2, we improved the wireless communication range and made reporting failure proof, all while extending the battery life.

Combined, these innovations ensure long-term stable deployment and enable placement in any make and model of refrigerator or freezer. It’s the perfect balance of features and performance, making the B2 ideally suited for our customers’ operating environments.

As our Install App and B2 Sensor demonstrate, SmartSense is committed to our mission to solve real-world customer problems with innovative technology.

 

Steve Habermas, CTO of SmartSense by DigiSteve Habermas has been Chief Technology Officer at SmartSense by Digi since July of 2020. He graduated from the U.S. Naval Academy with a BS in electrical engineering, Georgia Tech with an MS in electrical engineering, and UC Berkeley with an MBA. Steve began his career as a submarine officer in the U.S. Navy before transitioning to the commercial software product industry. If you have a question about this post, you can contact him at Steve.Habermas@digi.com.

Topics:

Subscribe to the SmartSense Blog


Stay up-to-date with the latest news in food and pharmacy safety, facilities monitoring, and supply chain visibility.