LEGOLAND Decreased Documentation Errors on Daily Safety Checks

How daily safety checks across dozens of rides got faster and more accountable

This story describes the customer's experience with Jolt, which SmartSense acquired in 2025.

The results

• 60% reduction in review time
• 45% decrease in documentation errors

Where Things Started

Jamie had a problem measured in rides. LEGOLAND runs dozens of rides and attractions, and every one of them needs a daily safety check. Getting those checks done, and then reviewed, was eating up an enormous amount of time, and paper checklists simply weren't built for the scale or the stakes involved.

She needed a faster way to complete and review safety checks without losing the rigor those checks demand.

Immediate Success From the Pilot

When Jamie found the solution, she started a pilot right away, and the payoff came quickly.

"We had immediate success. With Jolt, we can actually see how quickly the work is being done."

Beyond real-time visibility into checklists, she hit her original target: getting time back on safety checks.

More Accountability, Built In

Digital checklists did more than speed things up. They made it clear who was responsible for what, and when.

"We've been able to increase the timeliness of the work we need to complete. It's very easy to have accountability and a good follow up process if things aren't being done how people are asked to do them."

The numbers backed it up. "We've cut review time by 60%. And we've increased the accuracy of our documentation because there's ways of knowing who did what, at what time."

Fewer Errors, Faster Fixes

Documentation quality improved alongside the speed.

"Document correction is down by 45%, and we handle the remaining corrections much faster than we used to."

Asked to describe the tool to someone who's never used it, Jamie put it simply: "Jolt is a very user-friendly app. It's a medium between the management level and a front-line employees to have everyone perform exactly how you want them to…then monitor that and make sure it continues."

From One Department to Two Parks

What started as one department's fix didn't stay in one department. Jamie shared her results across LEGOLAND, and the rollout grew from there, expanding into attractions, maintenance, retail, and food. Today it runs across both LEGOLAND Florida and LEGOLAND California.

The solutions behind the story

LEGOLAND relies on:

• SmartSense Operate, so the whole team does the right thing, at the right time, in the right way.
• SmartSense remote monitoring that sends alerts when temperatures fall outside a defined range.
• SmartSense Label, which speeds up label-making and cuts errors.
• SmartSense Temperature Probes, for recording food temperatures in seconds.
• SmartSense Information Library, which keeps employee training and content in one central hub.
• SmartSense Schedule, which makes scheduling the whole team simple with a drag-and-drop interface, and includes a time clock for monitoring clock-ins and and shift lengths remotely.
• SmartSense Communication Manager, which delivers critical information to the right people at the right time.

Related reading

For more on daily safety checks at entertainment venues, read Boosting Employee Performance at Theme Parks with SmartSense, Managing Family Fun Centers with SmartSense: A Game-Changer, and How SmartSense Is Transforming Movie Theater Operations: A Complete Guide.