Our customer-proven solutions monitor medications and food inventories for some of the most recognizable names in the industries of healthcare, food service, and transportation, and logistics. See how our solutions adapt to your industry needs.SEE SOLUTIONS
Explore solutions for pharmacies, and laboratories.See solutions
Explore solutions for restaurants, grocery, and hospitality.See solutions
Explore solutions for meeting FSMA/CDC compliance.See solutions
Share SmartSense Solutions with your team.DOWNLOAD BROCHURE
See how much time and money you can save with SmartSense.Calculate ROI
Review technical specifications for our solutions.See datasheets
Work smarter. Explore our videos, webinars, and customer stories.See resources
Call +1 (866) 806-2653 to speak with our experts or get started with a demo.CONTACT US
SmartSense was created to use the power of the Internet of Things (IoT) to help our customers protect the assets most critical to the success of their business.See our story
Create the future of IoT by joining our team.See job openings
At SmartSense, we go beyond monitoring the temperature of your assets—we also monitor our own system of sensors to ensure that we get all of the temperature readings when they’re expected.
SmartSense customers span across multiple industries and deploy our systems for myriad reasons. Most of their needs fall into three broad categories: real-time alerting, analytics, and regulatory compliance. To assist our clients, our sensors need to have a complete, real-time view of the cooler or freezer in which they’re placed. Not having this view could be detrimental as, for example, a client’s cooler full of temperature-sensitive medicine or fresh produce may just go out of its temperature range at the exact time that the sensor has connectivity issues. Incidents like this can prevent our client from using our sensors to gain real-time visibility into their equipment and see out of range incidents.
Our sensors have an adjustable reporting interval with a default interval of 15 minutes. This means we would expect a sensor to send a temperature reading every 15 minutes, or 96 readings in a day. If there’s a connectivity issue, Sensor Cloud might not receive all 96 readings from the sensor—which indicates it is missing, or it might not receive the readings immediately which indicates it is delayed.
As seen in the diagram below, temperature readings are transmitted from the sensors inside the client’s equipment to the gateway in the store over a Zigbee wireless channel. It’s then further transmitted from the gateway to a carrier over a cellular connection like Verizon or AT&T. From the cell tower, it’s sent via TCP/IP to our data storage in the cloud. Connectivity issues can take place on any of the steps data has to take from the sensor to the cloud.
The most common causes of connectivity issues at our client’s sites are:
We have a ‘Store and Forward’ mechanism in place which acts as a safety net in case of connectivity issues when the data cannot be sent to the cloud. Our sensors and gateways have internal storage where the data is placed when immediate transmission isn’t an option. That stored data is then sent forward when the connection is available again. Customers can monitor connectivity issues by configuring their system settings to generate missed report alerts in case the temperature reading doesn’t reach our software platform within a safe time period.
SmartSense also proactively monitors and remedies any connectivity issue by detecting patterns in network issues. To do so, we defined two basic network robustness measures that allow us to quantify connectivity and better identify patterns. The metrics are defined on a scale of 0–1 with a goal to get each to 1.
Quantifying connectivity issues enables us to evaluate problems at store level, geographically, and also allows us to look at it historically. Each cause of a connectivity problem has a distinctive pattern when looked at in a group of time series data. In our next blog post, we’ll cover how to use the network robustness metrics as a time series to identify patterns in connectivity issues and how to remedy those problems with the help of different use cases.
Subscribe to Our Blog!
Interested in learning more about our remote monitoring technology and analytics? Subscribe to our blog!
Stay up-to-date with the latest news in food and pharmacy safety, facilities monitoring, and supply chain visibility.