What is a “mystery shopper?” Despite the provocative name, it’s quite simply a hired individual posing as a customer to evaluate your restaurant. A spy – unknown to your staff – conducts an unbiased observation of staff performance, along with other key aspects of the dining experience. The objective is NOT to find reasons to punish your employees, but something that provides significant value: identification of...

Written by SmartSense | September 12, 2018 | Food Safety

The World Health Organization (WHO), the United Nations agency concerned with international public health, has recently published a report, Towards Access 2030. This report provides a strategic long-term framework for increasing global access to high-quality, safe, and affordable vaccines and medical products, in addition to addressing expectations for 2030 regulations through end-to-end supply chain optimization.

Written by SmartSense | September 7, 2018 | Pharmacy Safety, Supply Chain

Chipotle can’t seem to keep out of the news these days. Once again the chain closed one of its stores in Columbus, Ohio after the Delaware County health department received hundreds of calls reporting food poisoning attributed to meals purchased at the location. This incident occurred despite the new CEO who promised greater food safety surveillance to end the spate of outbreaks Chipotle has suffered over the last...

Written by SmartSense | September 5, 2018 | Food Safety

Most pharmacies use heating and cooling systems to maintain proper temperatures. While an individual location might experience an occasional peak in temperature, the analytics team at SmartSense is interested in large-scale trends visible across the country and throughout the year. As we gather large volumes of data with our customers, we are able to examine these patterns and reflect on how well these systems...

Written by SmartSense | August 31, 2018 | Pharmacy Safety

Food poisoning. No one wants to hear those words, let alone suffer through it, or witness a family member endure the ill effects. As we head into Labor Day weekend, don’t let warm weather negatively impact your food safety and put a damper on your outdoor activities.

Written by SmartSense | August 29, 2018 | Food Safety

The Food Safety Modernization Act (FSMA), signed into law in 2011, put emphasis on proactive management of food safety. This helped to drive additional methods of ensuring that perishable foods were kept at proper temperature throughout the cold chain. Specifically, the Sanitary Transportation of Human and Animal Food impacted a few areas: vehicles and transportation operations, staff training, and record keeping....

Written by SmartSense | August 24, 2018 | Supply Chain