How one franchisee cut wasted time and made onboarding easier, joining half of all Chick-fil-A stores
SmartSense acquired Jolt in 2025. The two teams now operate together, combining SmartSense's monitoring solution with Jolt's task-management and operations software. The result is a single service, equipment, and software offering built on both companies' technology. The story below originally described this customer's experience with Jolt, which is now part of SmartSense. Learn more about the SmartSense platform.
Where Things Started
Sam is a veteran restaurant owner, and even with years behind him, he'd hit a wall. He was wrestling with accountability and productivity across his stores and needed a better way to onboard new hires. The frustration was mounting.
"I was getting so frustrated. I thought, 'I need a tool for this.'"
He heard about the solution from a fellow Chick-fil-A franchisee, and decided to try it.
Joining the Majority
Sam joined the more than 1,200 Chick-fil-A locations already using the platform to run their daily tasks and checklists. His employees took to it right away, and the financial case became clear just as fast. By his own conservative math, he estimates he saves at least $25 a day, more than $650 a month.
" At an average wage of $12.50 an hour, saving two hours every day in wasted time, the savings are significant. Jolt is well worth the monthly investment."
A Year Later
Twelve months in, Sam's store in Norristown was running noticeably more efficiently and productively than before.
And his store is far from alone. It's one of over 1,200 Chick-fil-A locations, more than half of all stores, or roughly 1 in every 2, using the platform to work through daily operations. Across the country, more than 40,000 Chick-fil-A employees rely on it, and to date they've used it to complete over 10 million tasks.
The solutions behind the story
Chick-fil-A owners like Sam rely on:
- SmartSense Operate, so the whole team does the right thing, at the right time, in the right way.
- SmartSense remote monitoring that sends alerts when temperatures fall outside a defined range.
