Every retail and restaurant operator knows the feeling. You get to the end of the month, pull the labor report, and the number is higher than it should be. Someone worked overtime three times. Two shifts were overstaffed on a slow Tuesday. A...
Posts about Scheduling
There is a payroll problem hiding in plain sight at most restaurants and retail businesses, and it does not show up as a line item on any report. It lives in the gap between when employees are scheduled to work and when they actually start working....
Walk into a well-run assisted living facility and what you notice first is the atmosphere. Residents are calm. Staff are present but not frantic. Things seem to happen when they are supposed to happen. It feels less like an institution and more...