How one store went from under 30% completion to its highest cleanliness rating
SmartSense acquired Jolt in 2025. The two teams now operate together, combining SmartSense's monitoring solution with Jolt's task-management and operations software. The result is a single service, equipment, and software offering built on both companies' technology. The story below originally described this customer's experience with Jolt, which is now part of SmartSense. Learn more about the SmartSense platform.
The results
- Store cleanliness improved to the highest evaluation rating
- Systems and Routines completion rate up 167%
- Stronger food safety practices with digital food safety
Where Things Started
Before making the switch, Bob was after three things at once: better food safety, real accountability, and a cleaner store and facilities. The numbers told him how far he had to go. His daily checklist completion rates were running under 30%.
"We were failing to complete our Systems and Routines—the paper checklist system that keeps everyone in compliance. I was personally frustrated by the lack of accountability with regard to our Redbook."
From Paper to Digital
Bob wasn't sure a digital system was the answer. He worried it might be more than his team could take on.
"We felt that Jolt may be too complicated for our team. We feared that the change would be overwhelming, and produce negative results. We quickly learned that Jolt instilled a new sense of accountability and performance in all of our team members."
What surprised him most was how quickly his employees took to it, and how fast the results showed up.
"We have quickly fallen in love with so many things about Jolt. It has proven to be efficient and really easy to use as our checklist completion rates have already increased by 167%. And that's during our implementation period."
A Partnership, Not Just a Product
The support experience stood out to Bob as much as the software. He credited his Restaurant Operations Specialist directly.
"Jolt's support response time is unreal. They've responded to every one of my inquiries in less than an hour."
Bob went on to adopt all three solution areas for his store, spanning team accountability, digital food safety, and employee performance, and he's kept seeing results.
"We couldn't ask for a better partnership. I'm so glad I chose you guys."
The solutions behind the story
Bob's Dairy Queen relies on:
- SmartSense Operate, so the whole team does the right thing, at the right time, in the right way.
- SmartSense Information Library, which keeps employee training and content in one central hub.
- SmartSense Label, which speeds up label-making and cuts errors.
- SmartSense Temperature Probes, for recording food temperatures in seconds.
- SmartSense remote monitoring that sends alerts when temperatures fall outside a defined range.
