Articles from SmartSense by Digi

As the demand for convenient, fast, and quality food continues to rise, small QSR chains face increasing pressure to deliver exceptional customer experiences while maintaining operational efficiency. Given this highly competitive market environment, IoT-enabled smart tools are beneficial to QSR chains of any size to ensure that they stay ahead of the competition. In a seamless digital customer experience, onsite and mobile experiences are integrated from order and payment to preparation and delivery. At the core of a successful experience are a QSR’s deskless workers empowered by IoT technologies. Smart tools are integrated into their daily operations that automate time-consuming, routine tasks. These tools also generate real-time data-driven insights to ensure an efficient, safe, and …

How one owner traded paper chaos for a calmer, more accountable store This story describes the customer's experience with Jolt, which SmartSense acquired in 2025. Where Things Started Jen Moore ran a busy Tropical Smoothie Cafe, and behind the friendly counter was a daily fight against disorganization. Paper checklists went unfinished. Messages piled up in random corners of the store. Training materials lived somewhere separate from everything else, and her staff wasted time hunting for basic information. "There were paper messages all over the store. Day dots were making a mess. Training materials were in a separate place. My staff had to look 10 different places to find the information they needed." She knew the paper system was failing her. "The problem with paper checklists is they …

How one store cut temperature checks from 15 minutes to under 5, and got its back of house under control This story describes the customer's experience with Jolt, which SmartSense acquired in 2025. The results Temperature checks completed in under 5 minutes, down from 15+ List completion up from around 20% to over 90% Where Things Started Greg had a back-of-house problem, and it kept coming back to temperature checks. Getting daily tasks done was becoming inefficient, and there was no real accountability for who completed what. "Temperature logs were taking 15 minutes or more. Stopping what you were doing, tracking down the clipboard, and shuffling through the kitchen three times a day was inefficient." When the Back of House Slows the Front The bottleneck didn't stay in the kitchen. Greg …

How a multi-location owner-operator stopped being "the bad guy" and got 10 hours a week back This story describes the customer's experience with Jolt, which SmartSense acquired in 2025. The results 10 hours saved per week Higher task completion rate Improved customer satisfaction Where Things Started Scott Hilliard, a multi-location Smoothie King Owner-Operator, could name his problem exactly. He was burning too much time driving between stores, and the visits themselves had taken on a sour tone. "I needed consistency between stores. I was spending way too much time going through the stores, and I became the bad guy every time I went to a store. I wanted my visits to be a more positive experience." Cleanliness was slipping too, in a way paper couldn't catch. "Smoothie King has maintenance …

How daily safety checks across dozens of rides got faster and more accountable This story describes the customer's experience with Jolt, which SmartSense acquired in 2025. The results 60% reduction in review time 45% decrease in documentation errors Where Things Started Jamie had a problem measured in rides. LEGOLAND runs dozens of rides and attractions, and every one of them needs a daily safety check. Getting those checks done, and then reviewed, was eating up an enormous amount of time, and paper checklists simply weren't built for the scale or the stakes involved. She needed a faster way to complete and review safety checks without losing the rigor those checks demand. Immediate Success From the Pilot When Jamie found the solution, she started a pilot right away, and the payoff came …

How a growing franchisee kept every store on standard, and got his evenings back This story describes the customer's experience with Jolt, which SmartSense acquired in 2025. The results More time back Improved visibility Consistent process Labor savings Where Things Started Ask any multi-unit operator about their biggest headache and you'll hear some version of the same answer: keeping product and service consistent with brand standards across every location. Brett Lewis, a Jersey Mike's franchisee overseeing seven stores, knew the feeling well. "What makes consistency difficult over multiple stores is that you can't be in the store everyday, and there's only so many hours." At three stores, Brett could still visit each one daily and keep his arms around the operation. Growth changed …