Every retail and restaurant operator knows the feeling. You get to the end of the month, pull the labor report, and the number is higher than it should be. Someone worked overtime three times. Two shifts were overstaffed on a slow Tuesday. A...
Posts about Employees
A new hire walks into their first shift at a busy restaurant. The manager is already stretched thin, the lunch rush is building, and nobody has time to walk them through every procedure from scratch. The new employee does their best, but they feel...
There is a version of accountability that most retail managers know all too well. It is reactive. Something goes wrong, a task gets missed, a compliance item gets overlooked, a customer complains and then the conversation happens. The manager...
With the turn of the twenty-first century and the introduction of IoT-enabled technologies, outdated and detrimental micromanagement practices have been remedied by proven digital empowerment tools. Welcome to the new age of employee accountability...
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Think about the last time something went wrong at your location because someone did not get the message. A policy changed but the closing team was not told. A new cleaning procedure was announced but two employees were off that day and missed the...
There is a payroll problem hiding in plain sight at most restaurants and retail businesses, and it does not show up as a line item on any report. It lives in the gap between when employees are scheduled to work and when they actually start working....