Restaurant management is always searching for proactive ways to increase operational efficiency while complying with safety regulations. Easier said than done, right? Actually, digital solutions that do both are already well established in the industry, proven successful in a variety of applications, and much easier to install, implement, and manage than some tentative executives might imagine. In this post, we’re going to present three ways IoT’s physical-digital-physical framework helps restaurants enhance operational efficiency: Leveraging digital visibility of execution Automating workflow management Preempting equipment failure For restaurant operators, employee adoption is critical for the return on investment of purchasing IoT solutions. So-called “digital immigrants,” those …
Posts about Food Safety (8)
Chick-fil-A sets the standard for customer experience in the quick service restaurant (QSR) industry. This has a great deal to do with the way employees are trained and treated by their superiors. Chick-fil-A employees are trained extremely well on both the menu and customer service. Chick-fil-A has not only planted their flag at the pinnacle of customer experience—they own the whole peak. Here’s how you can use Chick-fil-A’s digital training methods to get friendly employees in your store. How to improve employee performance in your store Last year’s report from QSR Magazine showed just how far ahead Chick-fil-A is when it comes to revenue per store. As it stands, Chick-fil-A makes nearly twice as much per location as it’s closest competitor—McDonald’s. So, what’ is Chick-fil-A doing …
You’ve probably noticed the prevalence of tablets in top-performing restaurants increasing during the last few years, most notably with industry leaders like Chick-fil-A. Customers only see this technology when they order, but it’s leveraged in the kitchen by the back of house staff, too. Digital Food Safety or DFS, is the latest revolution in efficiency for restaurant kitchens. Instead of taking manual temperatures and relying on employees to accurately write those in a paper binder, DFS instantly records and stores temperatures in your daily food safety checklists. Not only does this remove human error, but transferring food safety to a digital medium means management can access temperature logs from anywhere—not just when they’re in store with employees. What is Digital Food Safety? …
The coronavirus pandemic has accelerated the digital transformation of the food service industry faster than anyone had ever predicted. Adoption of IoT technologies, such as remote sensors, analytical software, and omnichannel delivery platforms have been immensely helpful to alleviate the ongoing customer behavior changes, labor shortages, and supply chain issues. That’s all great news. But there’s still more we can do. Why? The pandemic is still with us, for the long term, as are the same problems and obstacles. During year one of the coronavirus pandemic, Covid-19 disrupted the restaurant industry to an extent not seen since WWII. During year two, just as vaccines were administered, restrictions on indoor dining eased, and customers started returning to their favorite dining rooms, new …
While the nation transitions into months of cooler weather we only need to look back to the previous summer to acknowledge that our world continues to get much warmer with July 2021 being the hottest month ever recorded. On-the-job illness related to the lack of facility heat index monitoring is now as threatening as the COVID-19 pandemic to the health and safety of food service workers. Employee Heat Stress Data The statistics are alarming: From 2001 to 2018, hotter daily temperatures in California resulted in 20,000 workplace injuries, both indoors and out. 43 workers died from heat stress illness in 2019 and 2,410 others suffered serious injuries. In 2021, Oregon endured historically high triple-digit temperatures for more than a week, forcing the governor to issue a 180-day emergency …
The COVID-19 crisis has radically altered the largest global retail category, food and beverage, and the post-pandemic market may very well prove to be the historic tipping point in the digital transformation of the grocery sector. As discussed in the first post of this series, the pandemic has profoundly disrupted the grocery supply chain. Bottlenecks and gaps in service forced both grocers and consumers to rapidly and dramatically change how they interact. The most significant change has been the shifting demand from traditional, brick-and-mortar stores to digital, e-commerce channels. This acceleration of e-commerce has created new challenges for food safety and sustainability. Complicating matters, the labor shortage puts manual temperature monitoring procedures at greater risk. Has …