Last year’s report from QSR Magazine dropped a statistical bomb on the fast food industry.Chick-fil-A makes nearly twice as much per location as its closest competitor (McDonald’s).Beating out the big arches is particularly remarkable for a...
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Digital checklists are quickly becoming the new standard for top-performing restaurants. They improve employee efficiency and team accountability while giving management real-time visibility into their stores.
Chick-fil-A sets the standard for customer experience in the quick service restaurant (QSR) industry.This has a great deal to do with the way employees are trained and treated by their superiors.Chick-fil-A employees are trained extremely well on...
You’ve probably noticed the prevalence of tablets in top-performing restaurants increasing during the last few years, most notably with industry leaders like Chick-fil-A.
In the realm of workplace safety, one practice poses a significant threat to the integrity of safety protocols and the well-being of employees: pencil whipping. Pencil whipping refers to the act of quickly filling out forms, checklists, or...